ph711 Privacy Policy

ph711 ("ph711," "we," "us," or "our") operates the online casino platform accessible at ph711.app. We are committed to protecting the privacy and personal data of all users ("Player," "User," or "you") who access or use our platform.

This Privacy Policy describes how ph711 collects, uses, stores, discloses, and protects your personal information in connection with your use of the ph711 platform, including all games, features, promotions, and customer support services. It applies to all personal data collected through ph711.app and any related communications.

ph711 operates in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). We take our obligations under Philippine data privacy law seriously and have implemented appropriate technical and organizational measures to protect your personal information.

ph711 collects personal data that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of our platform. The categories of data we collect include:

Registration & Identity Data:

• Full legal name, date of birth, and nationality.
• Government-issued identification details (e.g., Philippine passport, driver's license, SSS/GSIS ID, PhilSys ID) for age and identity verification.
• Email address, mobile number, and residential address.
• Username and encrypted password.

Financial & Transaction Data:

• GCash or Maya account details, bank account information (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), or debit card details used for deposits and withdrawals.
• Transaction history, including deposit amounts, withdrawal requests, and bonus redemptions.
• Source of funds documentation where required for AML compliance.

Usage & Technical Data:

• IP address, device type, browser type and version, and operating system.
• Pages visited, games played, session duration, and clickstream data.
• Geolocation data (country/region level) derived from your IP address.
• Cookies and similar tracking technologies (see Section 6).

Communications Data:

• Records of your communications with ph711 customer support, including live chat transcripts and email correspondence.
• Feedback, survey responses, and promotional opt-in preferences.

ph711 uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your ph711 player account, including processing registrations, verifying your identity and age (21+), and managing account settings.
• Service Delivery: To provide access to ph711 games, process deposits and withdrawals, administer bonuses and promotions, and deliver customer support.
• Legal & Regulatory Compliance: To comply with PAGCOR regulations, the Data Privacy Act of 2012, Anti-Money Laundering Act (AMLA) obligations, and other applicable Philippine laws. This includes conducting Know Your Customer (KYC) and AML checks.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the ph711 platform.
• Platform Improvement: To analyze usage patterns, troubleshoot technical issues, and improve the functionality, performance, and user experience of ph711.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where permitted by applicable law. You may opt out of marketing communications at any time.
• Responsible Gaming: To monitor gaming behavior and implement responsible gaming tools, including deposit limits, session reminders, and self-exclusion, in compliance with PAGCOR responsible gaming requirements.

Under the Data Privacy Act of 2012, ph711 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and ph711 — specifically, to provide the gaming services you have registered for and to process your financial transactions.
• Legal Obligation: Processing is required to comply with ph711's legal obligations under Philippine law, including PAGCOR regulations, AML requirements, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for ph711's legitimate interests in operating a secure, fair, and commercially viable gaming platform, provided those interests are not overridden by your privacy rights.
• Consent: For certain processing activities — such as sending marketing communications or using non-essential cookies — ph711 relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

ph711 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: Philippine payment service providers (such as GCash, Maya, and partner banks) to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable Philippine financial regulations.
• Identity Verification Providers: Third-party KYC and age verification service providers engaged to assist with regulatory compliance. These providers process only the minimum data necessary for verification purposes.
• Game Software Providers: Licensed game developers and providers whose games are available on the ph711 platform. Game providers may receive anonymized or pseudonymized gameplay data for technical and audit purposes.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where disclosure is required by law or regulatory obligation.
• Law Enforcement: Philippine law enforcement agencies, where disclosure is required pursuant to a valid legal order, warrant, or subpoena.
• Professional Advisors: Legal counsel, auditors, and other professional advisors engaged by ph711, subject to confidentiality obligations.

ph711 uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and support security functions. The types of cookies we use include:

• Essential Cookies: Strictly necessary for the operation of ph711, including session management, authentication, and security functions. These cookies cannot be disabled without affecting platform functionality.
• Analytics Cookies: Used to collect anonymized data about how players use ph711, including pages visited and features used. This data helps us improve the platform experience.
• Preference Cookies: Used to remember your settings and preferences, such as language and display options, to personalize your ph711 experience.
• Marketing Cookies: Used, with your consent, to deliver relevant promotional content and measure the effectiveness of ph711 marketing campaigns.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ph711 platform. For detailed information on managing cookies in your browser, refer to your browser's help documentation.

ph711 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Data: Retained for the duration of your active ph711 account, plus a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and Philippine AML regulations.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• KYC Documents: Identity verification documents are retained for the period required by applicable PAGCOR and AML regulations, typically five (5) years from the end of the business relationship.
• Communications: Customer support communications are retained for up to three (3) years from the date of the interaction.
• Marketing Data: Marketing preferences and consent records are retained until you withdraw consent or for three (3) years from your last interaction with ph711 marketing communications, whichever is earlier.

Upon expiry of the applicable retention period, ph711 will securely delete or anonymize your personal data in accordance with our data disposal procedures.

ph711 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: All data transmitted between your device and ph711 servers is encrypted using Transport Layer Security (TLS). Sensitive data stored on our servers, including passwords and financial information, is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data is restricted to ph711 personnel and authorized service providers who require it to perform their duties. All staff with access to personal data are subject to confidentiality obligations and receive regular data privacy training.
• Two-Factor Authentication: ph711 supports and strongly encourages the use of two-factor authentication (2FA) on all player accounts to reduce the risk of unauthorized access.
• Penetration Testing & Audits: ph711 conducts regular security assessments, including penetration testing and vulnerability scans, to identify and remediate potential security weaknesses in our platform.
• Incident Response: ph711 maintains a documented data breach response procedure. In the event of a personal data breach, we will notify affected players and the National Privacy Commission (NPC) within the timeframes required by the Data Privacy Act of 2012.

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by ph711:

• Right to Be Informed: You have the right to be informed about how ph711 collects, uses, and processes your personal data — which is the purpose of this Privacy Policy.
• Right to Access: You have the right to request a copy of the personal data ph711 holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data ph711 holds about you. You may update certain account information directly through your ph711 account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ph711's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on ph711's legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe ph711 has violated your data privacy rights.

To exercise any of these rights, please contact ph711's Data Protection Officer (DPO) using the contact details provided in Section 12 of this Privacy Policy. ph711 will respond to all verified data subject requests within thirty (30) days of receipt, as required by the Data Privacy Act.

ph711 is strictly intended for individuals who are 21 years of age or older, in compliance with PAGCOR regulations governing online casino gaming in the Philippines. ph711 does not knowingly collect personal data from individuals under the age of 21.

As part of our registration and verification process, ph711 requires all players to confirm their age and to provide government-issued identification documents to verify that they meet the 21+ age requirement before any withdrawal is processed.

If ph711 becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on ph711 or that ph711 has inadvertently collected data from a minor, please contact our support team immediately.

ph711 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR regulations, or NPC guidance. When we make material changes to this Privacy Policy, we will:

• Post the updated Privacy Policy on this page with a revised effective date.
• Notify registered players via email or in-platform notification where the changes are significant and affect your rights or our obligations in a material way.

Your continued use of the ph711 platform following the posting of an updated Privacy Policy constitutes your acknowledgment of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how ph711 protects your personal information.

If you disagree with any changes to this Privacy Policy, you should discontinue use of ph711 and may request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or ph711's handling of your personal data, please contact our Data Protection Officer (DPO) or support team through the following channels:

ph711 will acknowledge all privacy-related requests within five (5) business days and will endeavor to resolve them within thirty (30) days, as required by the Data Privacy Act of 2012. If you are not satisfied with ph711's response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.